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PRIVACY POLICY

Last Updated: 11.17.2024

Care and Rescue Center of York County Inc D/B/A Catawba Terrace Care Center (“Care Center,” “we,” “us,” or “our”), EIN 51-0430682, is a 501(c)(3) public charity registered in South Carolina. We are committed to respecting and protecting your privacy. This Privacy Policy describes how we collect, use, store, and share your personal information when you visit our website (“Website”) or interact with our services.

We do not solicit visitors outside of the United States, nor do we transfer data to any countries outside the U.S. All our cloud hosting services are located in the U.S. By using our Website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our Website.

1. INFORMATION WE COLLECT

We may collect personal information directly from you, automatically through your use of our Website, or from third parties. The types of personal information we collect include:

  1. Contact Information: Such as your name, email address, phone number, and mailing address (e.g., when you submit a volunteer application, request information, or register for an event).
  2. Donation Information: If you make a donation through PayPal, we may collect the date and amount of your donation. We do not store full payment card details; PayPal securely processes all payment information.
  3. Volunteer or Event Details: Information provided when you sign up to volunteer or register for an event (e.g., areas of interest, availability, emergency contact info, etc.).
  4. Communications: Copies of your correspondence (e.g., emails to our support or informational addresses).
  5. Automatically Collected Data: We may automatically collect information about your device or browsing behavior, including IP addresses, browser type, referring URLs, pages visited, and the date and time of your visit (often through cookies or similar tracking technologies).
  6. Children’s Data: We collect limited data regarding children under 13, but only when provided through signed parental consent forms, as required by U.S. laws.

2. HOW WE USE YOUR INFORMATION

We use the personal information we collect for various purposes, including to:

  1. Provide and Improve Our Services: To process donations, manage volunteer applications, register you for events, and communicate about our programs.
  2. Communicate with You: To respond to inquiries, send you confirmations or updates about events, and provide you with information about our programs, services, or activities that may interest you.
  3. Operations and Administration: For internal record-keeping, operations, and other administrative purposes (e.g., program analysis, financial records, legal compliance).
  4. Marketing and Outreach: Subject to your preferences, to send newsletters or promotional materials, including fundraising campaigns or volunteer opportunities.
  5. Compliance and Protection: To enforce our Terms and Conditions, comply with legal obligations, and protect the rights and safety of Care Center, our staff, volunteers, donors, or others.

3. DATA RETENTION

  1. General Retention: We retain personal information for as long as it is needed to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
  2. Donation Records: We retain donation records for 7 years for tax and auditing reasons, in compliance with U.S. laws and financial regulations.

4. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information. However, we may share your personal information in the following circumstances:

  1. Third-Party Service Providers: We use reputable third parties to help operate and improve our Website and services, such as payment processors (PayPal) and form providers (HighLevel). We also use HighLevel for email and text notifications. These service providers only access and process your personal information to perform tasks on our behalf, per our instructions. Please see their Privacy Policies and Terms and Conditions for more details on how they may use your data.
  2. Volunteer Information Sharing: We do not share volunteer information or data with anyone outside our organization, except with other volunteers for team building and coordination purposes relevant to our programs and events.
  3. Legal Compliance: We may disclose your information when required by law, subpoena, court order, or other legal process, or when we believe it is necessary to protect our rights, property, or safety.
  4. Corporate Transactions: If we undergo a merger, acquisition, or other organizational change, your information may be transferred as part of that process, subject to confidentiality agreements or similar protections.

5. COOKIES, FACEBOOK PIXEL, AND TRACKING TECHNOLOGIES

We may use cookies, pixel tags, and similar tracking technologies (“Cookies”) to collect information about your browsing activities. We also use Facebook’s Pixel to serve more relevant ads to our community. Cookies help us:

  • Recognize you and your preferences when you return to our Website.
  • Understand how visitors use our Website, so we can improve our content and user experience.
  • Track conversions and the effectiveness of our outreach and fundraising campaigns.

Most web browsers allow you to control or block cookies through the settings. If you decline or delete cookies, some parts of our Website may not function properly.

6. CHILDREN’S PRIVACY

We do not knowingly collect personal information from children under 13 except through signed parental consent forms, as required by U.S. law. If we discover that we have inadvertently collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13 without proper consent, please contact us at thectcarecenter@gmail.com.

7. SECURITY MEASURES

We use industry-standard measures, including Secure Socket Layer (SSL) for data in transit and restricted access to servers, to safeguard your personal information against loss, theft, unauthorized use, disclosure, or modification. While we strive to protect your information, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

8. YOUR RIGHTS AND CHOICES

  1. Access and Update: You may request access to the personal information we hold about you or update/correct your information by contacting us at thectcarecenter@gmail.com.
  2. Opt Out of Communications: You may opt out of marketing, event notifications, or any communication at any time by following the unsubscribe link in our emails or by contacting us directly. Administrative emails (e.g., donation receipts) may still be sent if necessary.
  3. Media Release Opt-Out: If you have previously consented to the use of your image or likeness, you may withdraw that consent at any time by emailing thectcarecenter@gmail.com. However, please note that previously published materials cannot be retracted or deleted.

9. INTERNATIONAL USERS

We do not solicit visitors outside the United States, nor do we transfer any personal data to countries outside the U.S. All our cloud hosting services are located within the U.S. If you are visiting our site from outside the U.S. (even though we do not target such visitors), your data will be processed and stored solely in the United States, subject to U.S. laws and regulations.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If there are significant changes, we will notify users by email and post the updated version on this page with a new “Last Updated” date. Your continued use of our Website after any changes constitutes your acceptance of the revised Privacy Policy.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Care and Rescue Center of York County Inc D/B/A Catawba Terrace Care Center (Care Center)
Mailing Address: 1320 India Hook Road, Rock Hill, SC 29732
Phone Number: 866-850-1476
Email Address: thectcarecenter@gmail.com