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Privacy Policy

Effective Date: 12-08-2024

Introduction
The Care and Rescue Center of York County (the “Organization,” “we,” “us,” or “our”) is a 501(c)(3) nonprofit organization dedicated to helping underserved families with resources they need to survive and thrive. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.theCTCC.com (the “Site”) or otherwise engage with our services.

By using our Site or submitting information to us, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Site.

  1. Information We Collect
    We may collect the following categories of personal information from you:
    • Identifying Information: Such as your name, email address, and mobile phone number.
    • Donation and Payment Information: When you make a donation through the Site, we may collect information necessary to process your payment (handled by PayPal) and related transaction details.
    • Volunteer Information: If you volunteer with us, we may collect your contact details, interests, and availability.
    • Event Registrations and Reminders: When you register for events, sign up to receive event reminders, or otherwise engage with our programs, we collect information necessary to fulfill your request.
    • Children’s Program Information: We do not knowingly collect personal information directly from children under 13. Any information related to children’s participation in our programs is collected from their parents or legal guardians who must sign a permission and release form located on a standalone page of our website. Parents must be present to fill out this form.
    • Device and Usage Information: We may use cookies and similar tracking technologies to understand how you interact with our Site, including your IP address, browser type, device identifiers, and browsing behavior.
  2. How We Use Your Information
    We may use the information we collect for various purposes, including:
    • To Provide and Improve Our Services: We use your information to process donations, communicate with you about our events and volunteer opportunities, and improve the content and functionality of our Site.
    • To Send Communications: We may send you newsletters, event reminders, and other promotional materials by email or SMS, in accordance with your preferences. You may opt out at any time (see Section 5).
    • To Comply with Legal Requirements: We may use your information to comply with applicable laws, regulations, or legal processes.
    • For Internal Purposes: Such as data analysis, audits, and research to enhance user experience and the effectiveness of our programs.
  3. How We Share Your Information
    We may share your information in the following circumstances:
    • Service Providers: We use third-party service providers such as PayPal for payment processing and Go HighLevel for marketing communications. These providers may have access to your personal information to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose. They maintain their own privacy policies, available on their respective websites, which we encourage you to review.
    • Legal Compliance: We may disclose your information to comply with laws, regulations, or governmental requests; to enforce our policies; or to protect our rights, property, or safety or that of others.
    • With Your Consent: We may share your information for other purposes if you consent to such sharing.
  4. Cookies and Tracking Technologies
    We use cookies and similar technologies for advertising retargeting. These cookies help us provide tailored advertisements to you. You can opt out of receiving these retargeting messages by replying “STOP” to any SMS message we send or by clicking “unsubscribe” in our emails. To our knowledge, we do not respond to browser “Do Not Track” signals.
  5. Your Rights and Choices
    • Opt-Out of Communications: To opt out of SMS communications, reply “STOP” to our messages. To opt out of email communications, click the “unsubscribe” link in our emails.
    • Access, Update, or Delete Your Information: You may request to access, update, or delete the personal information we hold about you at any time. Contact us as described in Section 12.
    • California Residents (CCPA Rights): If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. Although we do not currently sell personal information, you may still exercise your rights by contacting us as indicated in Section 12.
  6. Data Retention
    We retain donor contact information for seven (7) years for tax and audit purposes. We retain volunteer information for one (1) year after the volunteer’s last engagement. If we have no ongoing legitimate need to process your information, we will delete it or securely store it until deletion is possible. Parents or legal guardians can text or email us to request deletion of their child’s information.
  7. Security Measures
    We take appropriate security measures to protect your personal information, including using SSL certificates to encrypt data transmissions and limiting access to personal data to authorized staff and volunteers. While we strive to protect your information, no security measure is entirely foolproof, and we cannot guarantee absolute security. In the event of a data breach, we will immediately notify all affected individuals, relevant organizations, and law enforcement as required by applicable law.
  8. Children’s Privacy
    We do not knowingly collect personal information directly from children under 13. Parents or legal guardians registering their children for our programs must complete a permission and release form on a dedicated page of our website. They must be physically present to fill out this form. Parents or guardians may text or email us at any time to request deletion of their child’s personal information.
  9. External Links
    Our Site may contain links to external websites or social media platforms. This Privacy Policy does not apply to those external sites, and we encourage you to review the privacy policies of any third-party sites you visit.
  10. Governing Law and Changes to This Policy
    This Privacy Policy and any related disputes are governed by the laws of the United States and the State of South Carolina, without regard to its conflict of law principles.
    We review and update this Privacy Policy annually. If we make material changes, we will notify our subscribers via email or SMS. Your continued use of our Site after such notices signifies your acceptance of the revised Privacy Policy.
  11. U.S.-Only Services
    Our Site and services are intended for users in the United States. We do not market or communicate outside of the U.S.
  12. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
    Email: thectcarecenter@gmail.com
    Mailing Address: 1320 India Hook Road, Rock Hill, SC 29732
    Phone Number: 866-850-1476